FAQ


1. What is the purpose of this site?

The site is developed to provide a new level of convenience to our valued customers. You can now place orders online from the comfort of your own home and collect from the shop or arrange for home delivery.

2. Are there any terms governing the use of this site?

Please refer to our Terms and Conditions for further information.

3. How do I order a product?

You can order a product by adding it to your cart. Once you have added a product to your shopping cart, you can continue shopping and add more products. Items remain in the shopping cart until you are ready to check out.

4. How do I pay for my order?

Simply proceed to checkout and follow the on screen instructions.

5. Is there a minimum order value?

Yes, BD 25.000 is the minimum order value

6. Do you deliver?

Yes, we will deliver the goods to your residence. Please read the full terms of our delivery service here: https://www.gbiexpress.com/delivery

7. What about returns/refunds?

GBI Express does not offer refunds on exchange on any purchases. In the case of any quality issues with the product, we are happy to make an exchange only after official examination of the product by the management.

8. What if I have more questions / concerns?

Please do not hesitate to contact our Customer Support team on 17 728 014 / [email protected]